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Communication is essential for successful relationships and organization success. To that end, we will use the following guidelines for communication. Questions and feedback are important in the continuous improvement process. It is important that we have this conversation in a respectful, civil manner. Even when we disagree, it is important that we work hard to be role models for our students about how conflicts are resolved in a positive manner.

1. Contact the staff member directly responsible for the issue you have a concern about. Share your concern, the facts or views you have. Be as clear as possible about what information you need or what you would like to have happen.

2. The school principal or supervisor of the program (such as Transportation) is also a valuable source of information. If you do not know who to contact, the supervisor or principal can help. This step is also necessary if your concerns were not answered in Step 1.

3. If you are not satisfied with the answer or proposed solution to your concern at the principal/supervisor level, contact the Educational Services Center (425-431-7000) to speak with the administrator responsible for that school or program. In some circumstances, a formal hearing or review committee exists to review the matter. In all cases, we will review the issue with you and others concerned in an effort to reconcile the concerns and move forward.

4. If your concern is about a district-wide matter or about a superintendent-level decision, please contact the Superintendent’s Office (425-431-7003).

5. If you have a question about Board policy or are not satisfied that the above process has produced a result you can accept, the Board of Directors will review your concern. In some cases, the Board of Directors is the final-decision making body, while some matters may be appealed to other authorities. Personnel and individual student matters are handled in closed sessions with the Board. Other matters may be presented to the Board in writing or at their regular meetings (usually the first and third Tuesday of each month).

This process is not to be used in a retaliatory manner.

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